Discovered earlier that their were 4 new messages on my voicemail from a few days ago. The phone never gave any indication that they were there. Why? I%26#39;ve tried the T mobile website and customer services on 150...but can%26#39;t get any help on this specific problem. Please Help.
Answers:
Justin! My mate,im hooked up to Tmobile,and had this problem months ago,in the end,i got so frustated that i demanded to have the voicemail stopped! Any business i do now is the usual calls and emails. I%26#39;m sorry I don%26#39;t know how to resolve that issue, but have you tried the contact us link from the website? I%26#39;ve emailed the technical department a couple of times about various things and found them to be very helpful.
Hope you get it sorted. I had this very same problem this week. I am self-employed, so this cost me money!
Call customer service from a different phone. 800-937-8997. Tell them what is taking place. They will need to do two things. First, they will unregister you from the system. Once you power back on it will recreate your connection.
Next, they may want to rebuild your voicemail box - you will loose any save messages.
They will send you some tests to verify. BUT! Watch this situation, as it has been known to to come back!
Hope this helps! mine does You need to change the way an alert is delivered to you when you recieve new voicemail.
I think, (although not sure on this) you can change this in your settings in the voicemail inbox. Just press and hold 1 or what ever your number is to dial the voice mail and follow the recorded message.
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